Privacy Policy

01 — Information we collect

• Account details: your phone number, shop/business name, location, and product categories.
• Location data: approximate shop coordinates so we can match you with buyers and suppliers nearby.
• Trading activity: products listed, wanted requests you post, and bids you submit or accept.
• Payment information: when you subscribe, M-Pesa processes your payment. We receive confirmation of the transaction (amount, receipt number) but never store your M-Pesa PIN or full card details.
• Usage data: device type, app version, and anonymous analytics to improve the service.

02 — How we use your information

• Creating and managing your trader account.
• Sending you OTP verification codes and transaction notifications by SMS.
• Matching your catalog and wanted requests with nearby traders within a 2 km radius.
• Processing subscription payments and activating your plan.
• Preventing fraud and ensuring the security of the marketplace.

03 — Information we share

Your shop name, location, and phone number are visible to other traders when you list products, post wanted requests, or submit bids. We do not sell your personal data. We share data only with:

• M-Pesa (Safaricom Daraja): to process subscription payments.
• SMS providers: to deliver verification codes and notifications.
• Authorities: only where required by Kenyan law.

04 — Data retention

We keep your account data for as long as your account is active, and for a reasonable period afterwards to meet legal and accounting obligations. You can delete your account at any time by contacting support, after which your personal data is removed except where we are legally required to retain it.

05 — Your rights

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and data.
• Opt out of non-essential notifications.

To exercise any of these rights, email support@trami.co.ke.

06 — Security

We use industry-standard measures including encrypted transmission (HTTPS) and secure storage to protect your data. While no system is completely secure, we work hard to safeguard your information.

07 — Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the app or by email. Continued use of Trami after changes constitutes acceptance of the updated policy.